Privacy Policy

2. Responsible Party

Just Africa Scuba (Pty) Ltd

Physical Address:
Shop 2, Krystal Beach Hotel
9 Breakwater Lane
Gordon’s Bay
7140
Cape Town
Western Cape
South Africa

Email:
[email protected]

Telephone:
082 598 1884

Website:
www.justscuba.co.za

3. Information We Collect

We may collect the following categories of personal information:

Personal Information

• Full name

• Date of birth

• Gender

• Nationality

• Physical and postal address

• Email address

• Telephone number

• Emergency contact information

Account Information

When creating an account on our website:

• Username

• Password (encrypted)

• Booking history

• Course history

• Certifications and training records

Booking and Course Information

• Course enrollments

• Dive trip bookings

• Equipment rental records

• Payment information

• Student records

• Certification information

Medical Information

For scuba diving, freediving, and related activities, we may collect:

• Medical questionnaires

• Diving medical declarations

• Fitness-to-dive information

• Relevant medical conditions

• Emergency medical information

This information is considered special personal information and is processed only where necessary for safety, legal compliance, risk management, and service delivery.

Website Information

We may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Website activity

• Referral websites

• Cookie information

4. How We Collect Information

Information may be collected when you:

• Visit our website

• Complete a contact form

• Subscribe to our newsletter

• Create an account

• Register for a course

• Book a dive trip

• Purchase products or services

• Complete legal forms

• Submit medical declarations

• Communicate with us via email, WhatsApp, social media, or telephone

5. Why We Process Personal Information

We process personal information for legitimate business purposes, including:

• Managing bookings and reservations

• Delivering scuba, freediving, and first aid courses

• Processing certifications

• Providing equipment rentals

• Processing payments

• Responding to enquiries

• Managing customer accounts

• Ensuring participant safety

• Complying with legal obligations

• Providing customer support

• Sending newsletters and marketing communications

• Improving our website and services

6. Marketing Communications

With your consent, we may send:

• Newsletters

• Promotional offers

• Event announcements

• Course updates

• Special promotions

You may unsubscribe at any time by:

• Clicking the unsubscribe link in emails

• Contacting us directly

We use Mailchimp and other reputable service providers to manage marketing communications.

7. Cookies and Analytics

Our website uses cookies and similar technologies.

We may use:

• Essential cookies

• Analytics cookies

• Functional cookies

• Marketing cookies

We use services including:

• Google Analytics

• Google Ads

• Meta (Facebook) Pixel

Further information is available in our Cookie Policy.

8. Payments

Payments may be processed through third-party payment providers including:

• PayFast

• PayPal

We do not store full payment card information on our servers.

Payment providers process transactions according to their own privacy and security standards.

9. Sharing Personal Information

We may share information with:

• PADI and other certification agencies

• Payment service providers

• Professional advisors

• Medical personnel during emergencies

• Government authorities when legally required

• Website and hosting service providers

• Marketing and communication platforms

We do not sell personal information.

10. International Data Transfers

As we serve international visitors and divers, personal information may be transferred to and processed in countries outside South Africa.

Where such transfers occur, we take reasonable steps to ensure appropriate protection of personal information.

11. Data Security

We implement reasonable technical and organisational measures to protect personal information against:

• Loss

• Misuse

• Unauthorised access

• Disclosure

• Alteration

• Destruction

No online transmission or storage method can be guaranteed completely secure.

12. Retention of Information

We retain personal information only for as long as necessary to:

• Fulfil business purposes

• Maintain training records

• Meet certification requirements

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

Certain training and certification records may be retained for extended periods.

13. Your Rights

Subject to applicable law, you may:

• Request access to your information

• Request correction of inaccurate information

• Request deletion where legally permissible

• Withdraw consent

• Object to certain processing activities

• Lodge a complaint with the Information Regulator

Requests may be submitted to:
[email protected]

14. Children’s Privacy

Our services may be used by minors participating in training programmes with parental or guardian consent.

Where required, consent must be provided by a parent or legal guardian.

15. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices of third-party websites.

16. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time.

Changes will become effective upon publication on our website.

17. Contact Us

For privacy-related enquiries, please contact:

Just Africa Scuba (Pty) Ltd

Email:
[email protected]

Telephone:
082 598 1884

Physical Address:
Shop 2, Krystal Beach Hotel
9 Breakwater Lane
Gordon’s Bay
7140
Cape Town
Western Cape
South Africa